Your file list is made available at our customer login portal. When you get your file list, each file is categorized as follows:

  • Integral – Complete files with no errors
  • Corrupt – Partial files where some areas could not be read
  • Unknown – The sectors occupied by the file have unknown status; plus, the file type doesn’t have a verifier

Broken files are separated so that they can be easily discarded.

Browser Download

If you have your login info, the portal is located here:

You can get your files with just a web browser; however, downloading multiple files will be sent in one large zip file. An FTP client is recommended for large downloads.

FTP Download

You can get your files using a secure FTP client. We recommend WinSCP with these settings:

  • Download WinSCP:
  • File protocol: FTP
  • Encryption: TLS/SSL Explicit encryption
  • Host name:
  • Port number: 5021

A similar configuration is available for the FileZilla FTP client:

At a typical transfer rate of 10MB/s, you can download 250GB in 7 hours.

Please check your Internet service plan for download limits or overage charges.

Ordering A New Drive

If you prefer, we can ship the data in a drive of your choosing. Select a drive for us to order from Prime. We will order the drive to our lab, copy your files onto it, then ship the new drive to you. You will be charged the advertised price for the drive. The following links are filtered for Prime eligible products. If you are not sure which to buy, look for “Bestseller”, “Amazon’s Choice”, or ask us for a recommendation.