Shipping

Shipping your drive is incredibly easy! Fill in our work order form and we will email you shipping instructions. No need to print a label, just bring the package to a Canada Post location and show them our shipping authorization.

How do I send a drive for service?

We will email you shipping instructions when you complete our online form. You just need some bubble wrap, an appropriate size box, and access to a Canada Post location.

How long will data recovery take?

Shipping within Canada takes about 1 to 2 weeks. Most recoveries are complete within 1 to 2 weeks after that. Some recoveries need more time so we will consult with your needs in those cases.

How are our prices so much lower?

The primary ways we reduce data recovery cost: 1) We removed the cost of operating a retail space. 2) We are not a franchise of any data recovery tools supplier. 3) We develop our tools in-house when it makes sense to do so.

Who will have access to my data?

Our professionals will not keep or share any of your data. We delete all your files once we know you have received them. Broken drives are disassembled and recycled so they can never be recovered again.

How do I receive my recovered data?

We have options for you to securely download your data, or we can ship it to you on a new drive of your choosing. But initially, our complete focus is on first recovering the data.

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